Custom uniform manufacturing questions, answered

Full answers on prices, samples, artwork, fabrics, sizing, payment and delivery.

Prices and sample orders

Is there a minimum order?

No. A single piece is a valid order. Anything from 1 to 20 pieces is billed at the 1-20 piece price, which means a one-off sample costs the same per piece as a fifteen-piece team run. You can mix sizes, names and numbers however you like inside one order.

How do quantity price breaks work?

Six quantity brackets decide your per-piece price, based on the total pieces in one order: 1-20, 21-50, 51-100, 101-200, 201-500 and 501-1,000. All six US dollar prices are listed on every product page. Sublimation, cut and sew, names and numbers, your logo, private labeling and free express shipping are all inside each price. Above 1,000 pieces, we quote the order individually.

How much is a sample, and what is the turnaround?

A sample is billed at the 1-20 piece rate and comes fully decorated, built the same way your bulk order will be. That charge is credited to your bulk invoice once you order. Allow ten days from artwork approval, and more if the fabric needs to be knitted or dyed to a particular color.

How many rounds of changes are included on a sample?

First comes a free full-color mockup, delivered within twelve hours, which you can revise as many times as you need. The physical sample includes two rounds of changes, though most orders only use one. Should another sample be required after that, it is billed at the 1-20 piece rate, and you hear about the charge before work begins, not after.

Is it possible to order a full size set instead of one sample?

It is, and we advise it for a first order covering a broad spread of ages or builds. With a size set, every player can try a garment before you lock in the size breakdown, and nothing prevents a re-cut more reliably.

Design and artwork files

Which file formats should I send for artwork?

Vector files work best, meaning AI, EPS or a layered PDF. A PSD at 300dpi at final size is also fine. If a photo or a rough sketch is all you have, send that; our designers will redraw it free of charge.

We have no design yet. Can your team make one?

They can. Share a reference image, the colors you have in mind and your logo, and we will return two or three concepts. Since we charge no design fees and no setup fees, looking at options costs you nothing.

Do you match Pantone colors?

Yes. We work to your Pantone references and confirm the result on the sample. Keep in mind that the same color looks different on polyester than on cotton, and different again when sublimated versus screen printed. Before bulk, we tell you how close we can get, so there are no surprises later.

Is our artwork saved for future reorders?

It is. A reorder is produced from the approved file without any new setup charge, and the sealed sample from your first run remains on the production floor as the reference.

Who holds the rights to our finished design?

Your team or company does. Your designs are never resold, added to a catalog or shown to other clients. If you want that commitment in writing, we will sign an NDA before you share any files.

Fabrics and how garments are built

What fabric weight should I pick?

Fabric weight, measured in gsm, balances breathability against durability. A lighter cloth lets more air through and plays cooler, while a heavier cloth stands up to more abrasion and keeps its shape for longer. Give us the sport, the climate and the lifespan you expect from the uniforms, and we will make the recommendation so you are not guessing.

Does the fabric shrink in the wash?

Polyester holds its dimensions and does not shrink in any meaningful way. Blends with a high cotton content can change by two to three percent on the first hot wash, and our patterns account for that. Washing cold and hanging to dry avoids the problem with both.

What if the fabric I want is not in your stock?

In most cases we can still get it. Knitting or dyeing to your specification adds about two weeks to sampling. Send us a swatch or a spec sheet and you will have the cost before you commit to anything.

Are recycled fabrics an option?

Yes. Most of our jersey range can be made in recycled polyester, which performs the same as virgin polyester at a slightly higher price. Mention it when you send your brief and we will quote it alongside the standard fabric so you can compare.

Sizes and fit

Will you work from our size chart?

Yes, and that is what most brands ask for. Send us your graded spec and we cut to it with no added charge. Without one, we grade from the standard blocks published in our size guide.

Are youth and women's fits available?

Yes, and each has its own pattern instead of being a smaller or resized version of the adult block. Resizing an adult pattern gets the chest right but leaves the shoulder, rise and hip wrong, and that is the fit problem we hear about most with uniforms bought elsewhere.

How should we take measurements for a custom order?

Take measurements from the person, not from a garment: the fullest point of the chest, the natural waist and the inside leg. Each measurement is illustrated with a diagram in our size guide. Send us the figures and we will assign a size to every player.

What measurement tolerance do you hold?

Primary measurements stay within plus or minus one centimeter across a production run, the normal standard for cut-and-sew apparel. During inspection, each piece is checked against the sealed sample.

Payment terms

How do we pay for an order?

By bank transfer: a fifty percent deposit starts production, and the remaining balance is due against the shipping documents. After a second order, established customers move to thirty-day terms. Larger programs can be handled by letter of credit.

Which currencies can you invoice in?

Our standard currency is the US dollar. Invoices in pounds or euros are available on request, with the exchange rate locked on the proforma date, so the figure you approve is the figure you pay.

Do we actually get the sample cost back?

You do. We bill the sample at the 1-20 piece rate, then credit the full amount to your bulk invoice for that style. If you decide not to go ahead after sampling, the sample is yours to keep.

What if our order arrives wrong?

Anything that does not match the approved sample is remade at our expense. Because every order is made to order in your colors and artwork, correctly made goods cannot be returned. This is the purpose of the sealed sample: there is no dispute over what was agreed, because both sides are checking against one physical garment.

Delivery and shipping

What is your production lead time?

Bulk production takes fifteen to twenty-five working days once the sample is approved, followed by four to seven business days of free express shipping. Share your deadline when you send the brief, and we will give you a straight answer on whether it can be met before you commit, instead of agreeing to it and then falling short.

Which shipping method do you use?

Tracked express, free on all orders to over 50 countries, with no minimum order value. Delivery usually takes four to seven business days from dispatch, and tracking begins the moment the carton leaves our gate.

Is customs duty our responsibility?

No, it is ours. Every order ships duty paid, which means we cover customs duty wherever your country applies it. Import VAT, GST and sales tax are not included, and where your country levies them, you pay them on import. Shipping is free and already built into every price.

Can one order be delivered to several addresses?

Yes. Splitting one production run across several clubs or schools is routine, and every carton is labeled and tracked on its own. Each extra destination carries a handling charge.

About working with Mataf

Do you manufacture, or do you trade?

We manufacture. Cutting, printing, sewing and packing all take place under one roof in Sialkot, so a specification changed on Tuesday can be cut on Wednesday. Visits are welcome, and if the trip is not practical we can send a video tour of the floor.

Can our own labels go into the garments?

That is the core of our work. We produce woven neck labels, printed care labels, hang tags, poly bags and branded boxes from your artwork. Our name appears on nothing that ships unless you ask for it.

Which certifications do you have?

We hold social and quality audits on file, and we send the certificates before your first order. Just ask, and you will receive the current documents showing certificate numbers and expiry dates, not just a badge on a website.

Who will be my point of contact?

A single named contact handles your order from first inquiry to shipment, not a shared mailbox. That person works on the same floor as the production being quoted, which is why you get specific answers.

30 answers, written by the team that makes the uniforms. For the full detail on shipping, duty and transit times, see our shipping and payment terms.

How we protect the files and information you share, and the terms for using this site.

Ready for a price on your uniforms?

Share your artwork, how many you need and when you need them. Within one working day you will receive a costed quote along with our fabric recommendation.