Privacy Policy

Scope of this notice

Here we set out how Mataf Industries uses the information you share with us through this website, along with the things we never do with it. The notice applies to this website alone. The same principles guide how we treat emails and WhatsApp messages you send us, but those platforms operate under their own privacy terms, which are outside our control.

Our customers are businesses, clubs and schools, and we manufacture apparel for them. This website does not sell to consumers, does not process payments and does not display advertising.

Information collected by the quote form

Two fields on the quote form are required: your name and your email address. The rest are optional: your company or club, a phone or WhatsApp number, the delivery country, your intended quantity and deadline, the decoration methods you are weighing up, any further details you want to add, and a single artwork or tech pack file.

We request this information because a quote is not possible without it. Pricing is driven by quantity, garment, fabric and decoration, and lead time is driven by your deadline and the country we ship to. None of the form fields are collected for marketing.

Using the form is optional. You can send all of the same details by email or WhatsApp, and you are free to skip anything you prefer to keep to yourself, although without a quantity any quote can only be an estimate.

How your information is handled

Once you submit the form, a copy of what you entered is stored on this website and sent by email to our sales inbox. An attached file is uploaded to the server that hosts this website, stored alongside the rest of your inquiry, and forwarded as an email attachment.

We store that copy because email alone is too unreliable to serve as the sole record of an inquiry. Should the email go missing, your request is still on file and you will not need to resend it. Access to it is limited to our own staff.

We add your details to our internal records so that we can quote for, manufacture and deliver your order, and so that your file can be located again when you place a reorder. We treat your artwork as your property: it is never used on garments for another customer, never shown in our portfolio unless you have agreed first, and never sold, rented out or traded.

Inquiry records and artwork are retained while we have an active business relationship with you, and for some time after it ends, so that a reorder does not need to begin again from nothing. If you ask us to delete them, we will do so.

Who we share it with

The company that hosts this website, which stores the site and any uploaded files. The provider that delivers our email. When your order ships, our freight forwarder and the carrier, since goods cannot be moved without the name and address of the consignee. Our bank, to process payment.

No one else receives it. Your details are never passed to other manufacturers or to agents, and we have no advertising partners.

Cookies, analytics and tracking

No page on this site uses analytics cookies, advertising cookies or tracking pixels. We do not run Google Analytics, a tag manager or any social media pixel.

The site is built on WordPress, which places a cookie only when someone signs in to the admin area. Visitors who have not signed in receive no WordPress cookie.

All fonts load directly from this website's server; we do not use Google Fonts or any other external font provider.

The small Sialkot map in the footer of every page is an embedded OpenStreetMap map. As it scrolls into view, your browser requests the map tiles from OpenStreetMap's servers, and those servers see your IP address in the same way any site you visit would. OpenStreetMap does not set advertising or tracking cookies.

Your requests and rights

You may ask us what information we have about you, ask for it to be corrected, or ask for it to be deleted. You may also tell us at any point to stop contacting you, and we will.

The law where you live may give you additional statutory rights on top of these. Contact us and we will respect them.

Write to sales@matafindustries.com or phone +92 325 5222269. We respond during business hours in Pakistan and will reply within one working day.

Updates to this notice

Any change to the way we handle your information will be reflected on this page, and the date shown below records when it was last updated.