Shipping, duty and how payment works

Every order travels by tracked express from our factory to your address, to over 50 countries, with no minimum order value and no extra fees. The cost is already part of the per-piece price listed on each product page.

By us. All orders ship duty paid, so wherever your country applies customs duty, we cover it and you do not.

They do not. Our coverage is limited to customs duty. Where your country levies import VAT, GST or sales tax on imported goods, that tax sits outside our prices and is your responsibility, normally paid to the courier at delivery or settled through your own tax account if you are registered.

Tracked door to door, delivery takes four to seven business days after dispatch.

From dispatch, not from the day you order. Production runs fifteen to twenty-five working days after the sample is approved, and the sampling period comes before that. Realistically, a first order takes six to eight weeks from brief to delivery.

Production begins on a fifty percent deposit, and the balance is paid against the shipping documents before the goods are released. Payment is by bank transfer. Once a second order has been completed successfully, established customers move to thirty-day terms.

An option for larger programs. Both parties pay bank fees and there is extra paperwork, so it generally only makes sense above a certain order value. We will be straight with you about whether your order reaches that point.

You pay for the sample in advance at the 1-20 piece rate, and the full amount is credited to your bulk invoice for that style. If you choose not to go ahead after sampling, you keep the sample.

You receive the commercial invoice, packing list, certificate of origin and airway bill. Since orders ship duty paid, the import entry is handled on our side too. If your customs office requires anything additional, let us know before the shipment leaves, not after.

Country-of-origin, fiber content and care labels are applied to meet the rules of the destination market. The US and the EU set different requirements for what has to be shown and in which languages, so just tell us where the order is going and we take care of it.